Reading this on a screen that says your computer is infected, with a number to call? Don't call that number. Don't click anything on that screen. Read the first box below, then call me at (848) 332-8961 — open 9 AM–7 PM, every day.
Something looks wrong. Let's slow it down.
Urgent scam, virus, password & lockout help in Rumson & Monmouth County, NJ.
Scams work by rushing you. Real help doesn't. Whether it's a frightening pop-up, a call that didn't feel right, or an account you're suddenly locked out of — the first job is to stop, breathe, and check before anything else happens. That's what I'm here for.
First moves
Do this right now
- Stop. Close the lid, or hold the power button until the machine shuts off.
- That kills the scare screen — and any remote session someone is running — cold.
- It doesn't undo anything already done: a click, a download, a password, a payment still happened. We'll work through those together.
- Hang up on any caller pressuring you to act immediately, buy gift cards, or keep the call secret. Real banks and real tech companies don't do any of that.
- Don't pay anything and don't move money “to protect it.” That transfer is the scam.
- Call someone you trust — family, your bank directly at the number on your card, or me at (848) 332-8961.
Please don't
- Don't call the phone number in a pop-up or a “security warning” — it connects you to the people who made it.
- Don't let a stranger connect to your computer remotely, even if they know your name or say they're from your bank or a company you use.
- Don't share passwords, text-message codes, or bank details with anyone who contacted you first.
- Don't be embarrassed. These schemes are professionally made and they fool careful people every day. Getting help quickly is the smart move, not a confession.
The urgent session: 90 minutes, in person — $149
A priority session for exactly this situation. Same day when I can get there — and if I can't, I'll tell you honestly when you call. In the meantime, the first moves above are the safest place to start.
Sort out what happened
What did the message or caller actually get — a click, a download, a password, a payment? We establish the facts calmly, because the right response depends on them.
Clean & secure
Remove anything that was installed, check the machine over, change the passwords that matter — email and banking first — and turn on protections that make a repeat much less likely.
Leave it documented
You get a written summary of what happened and what we did, useful for your bank or family — plus my honest read on what, if anything, still needs watching.
One important boundary: if money has already left your account, call your bank first, immediately — they can sometimes stop a transfer, and I can't. Then call me, and we'll secure everything else.
Locked out instead?
Locked out of your email or your Apple ID is its own special misery — every reset seems to need the very account you're locked out of. Recovery is a named service here, not an afterthought: I work through it with you in person, in the right order, for a flat $95.
The “was that really my grandson?” call
AI can now copy a voice from a few seconds of audio. A panicked call from a “family member in trouble” may not be them. Defenses are simple and they work: hang up and call them back on the number you already have, and agree on a family code word. In an AI one-on-one session, I'll walk you through the whole playbook until spotting these feels routine.